Cancellation policy

Order Cancellation Policy

At Luviazone, we strive to make your shopping experience smooth and hassle-free. Please review our cancellation terms below:

Cancellation Before Shipping You may cancel your order free of charge within 24 hours after placing your order, provided the item has not yet been shipped. To cancel, please contact us as soon as possible through our Contact Form.

Cancellation After Shipping Once your order has been shipped, cancellation is no longer possible. You will need to wait for delivery and request a return (if eligible under our return policy).

Refunds

• Refunds for timely cancelled orders will be processed within 5 to 10 business days.
• The refund will be issued to the original payment method used.

Exceptions We do not accept cancellations for customized products or special promotional items, except in cases of manufacturing defects.

For any questions or to request a cancellation, feel free to reach out to our 24/7 customer support team.